Right of withdrawal


Cancellation Policy & amp; Withdrawal form


Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby the consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:


  1. Right of withdrawal


Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.

In order to exercise your right of withdrawal, you must inform Novum Europe UG haftungsbeschränkt, Ramrather Straße 36, 41516 Grevenbroich, Germany, Tel .: 017674111094, E-Mail: info@novum-europe.de by means of a clear declaration e.g. B. a letter sent by post or email informing you of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.n ist.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we have all payments that we have received from you, including the delivery costs, with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery we offer , to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.t.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

Exclusion or premature expiry of the right of withdrawal

The right of withdrawal does not apply to contracts for the delivery of goods that can spoil quickly or whose expiration date would quickly be exceeded.

The right of revocation expires prematurely in the case of contracts for the delivery of sealed goods which are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General information

1 Please avoid damaging and contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against damage in transit..

2 Please do not send the goods back to us freight collect..

3 Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal..


  1. Withdrawal form


If you want to cancel the contract, please fill out this form and send it back.


Novum Europe UG limited liabilityt)

Ramrather Strasse 36

41516 Grevenbroich


Email: info@novum-europe.de

I / we hereby revoke the contract concluded by me / us for the purchase of the following goods / the provision of the following servicestleistung (*)



Ordered on ____________ / received on ________________________


Name of the consumer (s)s)


Address of the consumer (s)s)


Signature of the consumer (s) only when notified on paperier)



(*) Cross out inapplicable